There is a huge divide in this nation between digital immigrants and digital natives, it is said by many, one way or another. Maybe Candidate Obama can heal it.
The issue is that digital immigrants, who started using the Web, PCs, mobile phones etc. as adults, still have most of the power in the nation, while natives, who started using IT as toddlers, are the sweet spot and major influencers of the current market.
Some immigrants are madly trying to keep up with and communicate with the natives. Others are resistant.
Aedhmar Hynes, CEO of Text 100 International, a leading PR agency specializing in the tech industry, issued a gentle scolding last night to a gathering of communications types (journalists and PR/marketing folks) at the Stevens Institute of Technology in Hoboken, N.J., whom she addressed as “immigrants.” She was probably right.
“Who would *want* to spend time in a virtual world?” one attendee decried during the Q&A session, after asking for a definition of Second Life, a fairly popular 3-D online virtual world.
Hynes’ talk was aimed at publicity folks, but the non-flacks in the audience listened closely too for trends and tidbits.
Digital immigrants grew up trusting institutions, trusting the media, she said (as an Irish immigrant to the United States in 1997, perhaps she missed the Watergate incident). Meanwhile, for digital natives, trust is eroding in institutions (even newspapers) while trust is growing in their peer group, she said.
So for natives, digital technologies such as mobile phones, online social networking and blogs, empower them to have a voice, to make choices and to get their information from peers.
The influence of online media on consumers is 70 percent and the rest goes to mainstream media — newspapers, TV and radio, Hynes said, but publicity tends to focus all its resources on the latter.
Her company encourages clients to get into the mix. Comment on blogs, use RSS to monitor what is said about you online. For the more adventurous, her agency would probably hold corporate PR’s hand while they create or participate in a machinima, a CGI animation rendered in real-time. (She showed a machinima her agency created to promote itself.)
Trends in digital communication, she said, include consumerization, which means consumers control the message (witness send-offs of the Dove evolution video as part of its campaign for real beauty video) and that’s a good thing; virtualization, which means we hang out and chat in virtual domains (Cisco’s virtual meetings); and visualization, which means we like to see who we’re on the phone with or see more on our phone (iPhones, Skype, quik.com videos like the one Scobleizer snagged and streamed of Michael Dell).
The new media audience wants participation, authenticity, connectedness, conversation, community and openness in real-time, she said.
For now, “it’s fair to say that the adoption rate [of digital PR platforms by corporations] is slow. Companies that are dealing with it fast are strongly in the consumer domain already,” Hynes said.
The “no. 1 headache is the concept of losing control [of the message] and the fear that that is creating,” she said. But that control was always an illusion, she said.
Since Hynes mentioned Twitter and it’s one of my guilty pleasures to send text messages about “what I’m doing now!” I posted to Twitter that Hynes had just mentioned it at the SIT talk.
I soon thereafter received this email notification: “Text 100 is now following you on Twitter.” I walked right into that one.













